Contact Center

Interactive voice response (ivr) or in English the word – interactive voice response. ivr – a system of interactive voice interaction, which allows a subscriber using a special voice menu by pressing the keys in the tone mode or by voice (when applied speech recognition technology), access to information of interest to him. ivr may be used based on the pbx, or for routing calls within the contact center, providing a rational loading operators in accordance with their specialization. Despite the huge number of platforms to build and administer ivr-systems, virtually all “industrial” solutions include static and dynamic ivr-systems. Ivr-static system is based on elements of the voice menu, in which the subscriber is provided with a strictly limited amount of information in the form of pre-recorded voice messages. This type ivr, as a rule, can be used in the contact center to play a different greeting options, information on time spent in the queue, scrolling advertising messages while waiting. The possibility of static ivr, often “laid” in the standard functional solutions for contact centers, or implemented on the basis of cheap extra fees.

Dynamic ivr-system involves extracting the necessary information from databases in accordance with the routing rules developed by the company (for example, a subscriber can get help on the current status of your account, terms of promotion for prepaid subscribers, etc.). Ivr dynamic is quite different from the static, not only in functionality, but also on price performance. Despite the fact that the dynamic ivr mainly realized through software, to build a fairly complex process. For example, in Ukraine, not all system integrators, able to independently build and deploy ivr-system even from the leading manufacturers of contact centers. The most frequently ivr system used to route telephone calls in the contact center (eg, for rational load operators Competency or specialization), information services, assessing the quality of the contact center or service, auto attendant, an outgoing call switching, televoting etc. For quality and rational organization of the menu-based systems ivr need a clear understanding of customer needs and key objectives company.

Peruvian Law

form part of corporate law and commercial law, leaving evidence that a part of legal persons are studied and regulated by the right of the company or business law or business law and corporate law. The examples serve to have a complete idea of the subject matter of study, in this sense is a corporate amalgamation typical example the merger, while is a typical business deconcentration example excision, putting on record that within each of these there are various types and to be exact, there are two types or classes within each of these institutions. The first that appeared in the Peruvian law was fusion, while Division makes its appearance in the corporate legislation recently in the year 1997, when existing Peruvian from that year, approves the new general law on societies i.e. this law was approved late in the year indicated or referred, by which the corporate legislation has only 11 years of validityHowever, there are abundant studies, which even existed before the 1997 law indicated, therefore, in the Peruvian law divisions were carried out prior to the aforementioned law, which served to solve the existing legislative vacuum within the right positive corporate peruano, however already existed some registration and tax rules governing this topic. I.e., merger and Division are inverse legal figures between if and are almost synonymous with business concentration and deconcentration business.

In this sense corresponds to the right company or business or business right their treatment in a market increasingly more competitive by which if a lawyer does not know them it is clear that remain outdated and out of the market, in this order of ideas matters to corporate lawyers the study of these subjects, by which we will study them to have solid knowledge on the branches of the law indicated. 2. Convenience of business concentration business concentration only has to be carried out when will be suitable for the company or companies, in such a way that if it is not convenient for the same or same, it is recommended not to perform in this case the concentration.

Sell More

One afternoon, a retired Lord talk with his wife about what they could do now that their work activities have been concluded, because much like cooking they come to the conclusion that could sell tacos, so without planning a business system or anything like that put hands to work, they adapted the terrain they have vacatedput a grill to prepare meat to coal and iron to heat tortillas, prepare some good sauces and put a small sign announcing: tacos. Past a couple of weeks, customers were on the rise because their tacos, liked the people so that every day they had increasingly more visitors new to observe this the Lord decided to make a sign bigger, with showy lights of different colors and open by most time its small taqueria, excited by the response that had been achieved in such a short time. One day, unexpectedly visits them his son from another city, which surprised the hopes that her parents had on their business decided to speak with openness in this regard: today there is a crisis in the world, companies are closing down and people is running out of employment, is not a good time to sell tacos, told them, they should not invest so much money in a business with no future. The Lord saw defeated his optimism for the comments: my son is a professional and knows much more than I do business, he thought, so I’ll have to be more conservative with the way you are using my money. Thereafter, he removed the eye-catching lights, decreased the sign that had been used and observed that reason had his son, sales were decreasing day after day, until this man and his wife decided to return to his downtime at home and enjoy their retirement rather than continue dabbling in the complex world of business. Today daily hear words like crises, unemployment, economic problems, among others.