Customer care increasingly shifts in social media: the right strategy helps businesses to use interactive contact center for their success. (ex Palas – Frankfurt am Main) Twitter, Facebook or the own Firmenblog: Social media is now ubiquitous and indispensable part of modern business communication. More and more customers rely on the direct dialogue via the Internet, to learn to seek advice or to complain. A professional social media contact center can help companies to use their customer’s contact request and unobtrusive to influence decision-making processes. The dynamism and variety of social media channels makes it difficult today companies, to get an overview of their effect on the social networks. Potentials are given away, communication channels are not used or handled inflexible. Digital service engineering is a new, effective way for a direct link to the customer.
Target group-oriented communication, which seeks dialogue with the customer and to the right Arrives at the right place, eliminating rigid concepts. A flexible, Adaptive integration of social media contact centers into existing corporate structures as internal or external business unit offers maximum freedom in dealing with the social networks. Traditional call centers and even the communication by E-Mail be replaced increasingly by Digital customer center with interactive presentation and customer-close community service. An efficient service architecture, the social media customer dialogues as well as distribution processes into the existing call – and contact center operation can be a very effective alternative to older models of communication. Permanent accessibility, speed of response and reliable processing of requests are added values, which today have a crucial importance for customers. In return, companies in the contact center offers dialogue, criticism constructively dealing with the chance and to incorporate suggestions from customers targeted in the own company policy.
Social media CRM offers the possibility to be at first closer to the customers. Ex Palas, the social media contact center from Frankfurt am Main, bridges traditional customer care (CRM) and social media marketing it. Help ex Palas companies to tap into important sales and service potential and to leverage and helps customers to improve their reputation, as well as to increase the individual placement and visibility of brands and products. S CRM can it easily be integrated into existing structures and procedures and allows flexible reactions on the latest social media communication challenges. Flexible contact center communications for companies and agencies in social media: company description ex Palas is the driving organ for the integration of social networks in the sales-oriented customer loyalty. As the spearhead of a competence team helps its clients to attract new sales potentials ex Palas, realized social media friendly service processes as well as the sustainable building digital Reputation. Ex Palas supports to appear, where your solutions and information are needed there and established efficient and measurable service and sales processes through a combination of classical customer management (CRM) and social media marketing. Company contact: ex Palas UG (haftungsbeschrankt) F. Alexander Kep sand 61, 60316 Frankfurt am Main, Germany Tel: + 49-69-71670771 E-Mail: Web: PR contact: awen N.B.S.