ITSM Consulting AG

ITSM Consulting AG sees considerable need for action: Informatics areas must be organisationally agile the trend towards mobile work processes, the use of cloud services or sweeping architecture modifications through the use of virtualization technologies: these and other topics not only technologically IT pose major challenges, but they are subject to a high change Dynamics also organizationally. According to the observations of ITSM Consulting AG helps IT organizations not imagine but often or very delayed the question whether these changes also in the services, processes, and organizational structure are mapped. Depending on the diverse technological developments and requirements of the departments in the IT be brought, the broader implications arise for the organizational structure and procedure of IT”problematizes Frank Zielke, Board member of ITSM Consulting AG. What was organizationally still right and suitable for use three or four years ago, is now as a relatively inefficient and uneconomical He stressed represent”, overlooking numerous experiences from the consulting practice. Alone the staff structure is often already a great vulnerability, because, for example, the technical skills have grown with not parallel to the increased requirements and instead is an overhead no longer needed special skills. Due to the increased performance and cost pressures in the IT the look of the need for lost, once critical to check the status of organizational”, describes a typical cause Zielke.

This unless useful to balance the organizational conditions according to the changing needs over and over again just because the resources have become scarce and higher pressures to the economy. According to our experience, getting double-digit productivity potentials lie fallow, sometimes even productivity increases of 50 percent and more accessible.” How important the individual case such an analysis of the organizational conditions is often omits itself according to the consultants derive relatively easily recognizable symptoms. An in this regard clear indication would be, for example, if work processes appear uncoordinated repeatedly in professional or temporal terms. Also be multiple powers between employees and imbalances in the capacity facilities of different organizational areas of IT signs for a need for action. Even though the structure and process organisation was taken for several years no longer look at, this an important indication represents for him, that the organisation conditions given the intervening changes offer probably not optimal productivity. Programs to increase the efficiency in the IT take often only the technologies and services in the visor, but neglect the possibilities of for organizational optimization”, Joseph sees the need for clear thinking. The IT areas need to be organizationally more agile.”