Unified Communications

Companies should adopt island solutions you should say goodbye to Berlin/Frankfurt am Main/Nuremberg – so-called projects for unified communications (UC) from a product-centric thinking. This requires the Berlin market research company berlecon. UC will considered by most companies still groupware replacement or solution for Voice over IP. Such solutions but are non-sense and purpose of UC systems. They should be an integral part of the entire transaction: for external networking, automation of business processes, optimization of customer communication and integration of mobile employees. The analyses of berlecon would show that opportunities for business process integration are possible today with comparatively little effort for companies of all size classes. However, most companies let the opportunities of integration of UC in business applications so far unused. Many companies shy away from supposedly high implementation costs, also the opportunities are often not detected”, explains berlecon Research Director Andreas Stiehler.

He recommends the ICT managers to bring decision makers from all major business areas when planning for UC projects with the boat. The ICT specialist Peter B. Zaboji, Chairman of the Frankfurt after sales specialists Bitronic, advises the party to attract not only the CIOs to document the actual benefits of the systems. The CIO must justify all decisions with return on investment calculations. The actual addressee should be the Chief Executive. “Which must clearly be made, how quickly and effectively it improves with the UC-approach the corporate culture and the customer experience”, says Zaboji. It is important according to Bernhard steimel, spokesman of the Nuremberg Congress of Voice days plus and the smart service initiative, the concept of UC with life to complete rather than to dwell on the meta-level. You should discuss more about concrete solutions to problems.

How to increase the availability of, for example, by field staff? How do you get them better integrate the communication processes and provide prior dates with customer data without that constantly questions in the sales? How to specifically reduce the high roaming charges when traveling abroad and reduce the devices Zoo from notebook, mobile and office phone? These are essential points which can already cope with UC systems and underscore the benefits of technology”, so the experience steimel. The Voice Days plus deal with technologies for customer communications in October. The application fields steimel named also the ICT companies Aastra considers crucial in the enforcement of UC. With the new version 4.1 of MX-one system, the provider wants to expand its market position in medium-sized and large enterprises. The current version of the call manager, up to 15,000 participants can be connected to a single server. Be multiple servers connected together, the system even on up to 500,000 extensions can be extended. Another plus is the flexible architecture of the MX-one centralized or decentralized can be used. Participants can spread around the globe work, communicate with but one and the same plant”, communicated by Aastra. The unified-communications facilities of the MX-one is designed to improve the communication of companies inside and outside. As part of the UC solution, Aastra introduces, inter alia the application InTouch with integrated softphone, instant messaging, and presence management according to own. The growing mobility needs of companies will meet the system in two different ways: staff on the premises are on the way, they can use DECT (Digital Enhanced Cordless telephony) calls. For staff in the field or in the Home Office, there are the Aastra mobile client (AMC).