Contact Center Solutions

The 13th Congress fair for call center management CONET takes on topics such as CRM integration and mobile of agents with Cisco Unified Communications in the sights of Hennef, January 25, 2011. The CONET Solutions GmbH presents current integration and service solutions for IP telephony as a Cisco partner on this year’s CallCenter World. Europe’s largest meeting place for the call center industry will take place again this year from 21 to 24 February 2011 at the Berlin Estrel Convention. The Cisco booth A10 in Hall 2 the CONET experts show the integration and adaptation of leading the Cisco Unified Contact Center Enterprise (UCCE) into existing infrastructures, integrating CRM systems manufacturer Cisco systems, as well as usage scenarios of mobile of agents to use intelligent call distribution and control in every workplace. The CONET Solutions GmbH connect IT worlds!” True to this guiding principle CONET offers its customers in the areas of Defense and public security, public sector and private enterprise management and information technology solutions successfully in 1987. The range of services the medium-sized IT-system and consulting firm includes consulting, software development, and network and communications infrastructure. CONET products for enterprise content management and factory certified extension solutions for SAP NetWeaver and Cisco IP telephony are in use worldwide. As a member of the CONET group the CONET Solutions GmbH achieved annual sales of more than 28 million euros with 235 employees at the locations of Hennef, Augsburg, Berlin, Munich, Neubrandenburg and Walldorf.